Privacy Policy
Last updated: September 2026


The Stretch Tent Company Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, request a quotation, use our services or otherwise interact with us.


1. Who we are

The Stretch Tent Company Ltd is the data controller responsible for your personal data.


Company: The Stretch Tent Company Ltd

Website: https://thestretchtent.co.uk/

Registered office: Unit 2 Broughton Barns, Broughton Grounds Lane, Broughton, Milton Keynes MK16 0HY

Company number: 01908 668247

Email: info@thestretchtent.co.uk

If you have any questions about how we use your personal data, please contact us using the details above.


2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following information:

  • Name
  • Email address
  • Telephone number
  • Company or organisation name
  • Event details, including event type, date, location and estimated number of guests
  • Information you provide in an enquiry, quotation request or other communication
  • Information relating to services we provide to you
  • Billing and payment information where you purchase our products or services
  • Information about your marketing preferences
  • Information about how you interact with our emails, including whether emails are opened or links are clicked
  • Information about how you use our website, including IP address, browser, device and website interaction information, where applicable


We do not generally ask you to provide sensitive personal information. Please avoid including unnecessary sensitive or confidential information in website forms.


3. How we collect your information

We may collect personal information when you:

  • Submit an enquiry or quotation request through our website
  • Contact us by email, telephone or other communication methods
  • Purchase a stretch tent or other service from us
  • Make a booking or arrangement with us
  • Subscribe to receive marketing communications
  • Download or request information from our website
  • Visit or interact with our website
  • Communicate with us through social media or other online platforms
  • Otherwise provide information to us during the course of our relationship


We may also receive information from third parties where this is necessary to provide our services or manage our business.


4. How we use your personal information

We use personal information for purposes including:

  • Responding to enquiries and requests
  • Preparing quotations and proposals
  • Communicating with customers and prospective customers
  • Providing, managing and delivering our products and services
  • Managing bookings and event requirements
  • Processing payments and invoices
  • Managing our customer and supplier relationships
  • Providing customer support
  • Sending marketing communications where we have a lawful basis to do so
  • Understanding how people use our website and improving its performance
  • Measuring the effectiveness of our marketing
  • Maintaining the security of our website, systems and business
  • Complying with legal and regulatory obligations
  • Establishing, exercising or defending our legal rights where necessary


We will only use your personal information for purposes that are compatible with the purpose for which it was collected and where we have a lawful basis for doing so.


5. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on one or more of the following:

Contract

  • We may process your information where it is necessary to enter into or perform a contract with you, for example when providing a stretch tent, installation or related service.

Steps at your request before entering into a contract

  • We may process information where you ask us to provide a quotation or otherwise take steps towards entering into a contract with us.

Legitimate interests

  • We may process personal information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
  • This may include managing our business, communicating with existing customers, improving our services, maintaining website security and managing business relationships.

Consent

  • Where required, we may ask for your consent before using your personal information for a particular purpose, such as certain marketing communications or non-essential cookies.
  • Where we rely on consent, you can withdraw that consent at any time.

Legal obligation

  • We may process personal information where this is necessary to comply with a legal or regulatory obligation.



6. Marketing communications

We may send marketing communications about our products, services, events, offers and other relevant information where we have a lawful basis to do so.

Where consent is required, we will ask you to actively opt in to marketing communications. Marketing consent is separate from consent to process an enquiry or provide a service.

You can unsubscribe from marketing communications at any time by:

  • Using the unsubscribe link included in our marketing emails; or
  • Contacting us directly.


We will respect your request to stop receiving direct marketing communications.


7. Email marketing

We use Brevo to manage certain email marketing activities and contact information.

Where you have opted in to receive marketing communications, your information may be transferred to and processed by Brevo on our behalf.

Brevo may process information such as your email address, name, marketing preferences and information about your interaction with our emails, including opens and link clicks.

You can find more information about how Brevo processes personal data in its own privacy documentation.


8. Website analytics and Microsoft Clarity

We use analytics and website performance tools to understand how visitors use our website and to help us improve it.

These may include Google Analytics and Microsoft Clarity.

Depending on your cookie preferences and the configuration of these services, information collected may include information about your device, browser, pages visited, interactions with the website and approximate location derived from technical information.

Microsoft Clarity may record website interactions, such as clicks, scrolling and navigation behaviour. We configure our use of these services to help protect personal information entered into website forms.

Where required, these non-essential technologies will only be activated after you have provided the appropriate consent through our cookie settings.



9. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate. Other cookies may be used for purposes such as analytics, website performance and understanding how visitors interact with our website.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the cookie settings available on our website.

For more information about the cookies and similar technologies we use, please see our Cookie Policy.


10. Who we share your information with

We may share personal information with trusted third parties where this is necessary for the purposes described in this Privacy Policy.

These may include:

  • Website hosting and technical service providers
  • Website form and communication providers
  • Customer relationship management or business management systems
  • Email marketing providers, including Brevo
  • Website analytics and performance providers, including Google and Microsoft
  • Payment and accounting providers
  • Professional advisers, such as accountants, insurers or legal advisers
  • Suppliers and subcontractors where necessary to provide our services
  • Government bodies, regulators or law enforcement where we are legally required to do so


We require third-party service providers who process personal information on our behalf to provide appropriate safeguards for that information.

We do not sell your personal information.


11. International transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information continues to receive an appropriate level of protection under UK data protection law.

Where applicable, this may include the use of UK adequacy regulations, adequacy decisions, international data transfer agreements or other appropriate safeguards.



12. How long we keep your information

We will only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, contractual or reporting requirements.

Retention periods will depend on the type of information and our relationship with you.

For example:

  • Enquiry information may be retained for a reasonable period after an enquiry has been dealt with, particularly where it may be relevant to a future quotation or business relationship.
  • Customer and transaction records will generally be retained for as long as necessary to provide our services and meet applicable legal, accounting and tax requirements.
  • Marketing information will be retained while you remain subscribed or until you unsubscribe, subject to any legal or regulatory requirements.
  • Information collected through website analytics will be retained in accordance with the settings and retention periods of the relevant analytics service.


We will periodically review information we hold and securely delete or anonymise information that is no longer required.



13. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to personal information is limited to people who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.


14. Your data protection rights

Under UK data protection law, you may have rights including:

  • The right to be informed about how we use your personal information.
  • The right of access to the personal information we hold about you.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure of your personal information in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to data portability in certain circumstances.
  • The right to object to certain types of processing, including direct marketing.
  • The right to withdraw consent where we rely on consent as our lawful basis.


These rights are subject to certain legal exceptions and may not apply in every situation.

If you would like to exercise a right, please contact us using the details in Section 1.


15. Direct marketing

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

If you ask us to stop using your information for direct marketing, we will do so.

You can also unsubscribe from our marketing emails at any time using the unsubscribe link included in those emails.


16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection.

You can find information about making a complaint on the ICO’s website.


17. Third-party websites

Our website may contain links to websites operated by third parties, including social media platforms and other organisations.

This Privacy Policy does not apply to those websites. We recommend reviewing the privacy information provided by any third-party website you visit.


18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable legal and regulatory requirements.

The latest version will always be published on our website, with the date of the latest update shown at the top of the policy.


19. Contact us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us:


The Stretch Tent Company Ltd

Address: Unit 2 Broughton Barns, Broughton Grounds Lane, Broughton, Milton Keynes MK16 0HY

Telephone: 01908 668247

Email: info@thestretchtent.co.uk


Last updated: September 2026